When you place an order through AppleDisplays.com or with BG Expo Group, LLC directly you agree to the following terms:
BG EXPO GROUP, LLC guarantees their product under a series of warranties for manufacturing defects covering ALL DISPLAYS ON OUR ON/LINE CATALOG. Under the warranty policies, product believed to be a manufacturing defect will be repaired and/or replaced upon inspection of the issue.
The customer is responsible for shipping the product to BG EXPO GROUP, LLC for inspection. At the Discretion of BG EXPO GROUP, LLC, if the issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost with standard ground shipping during the first year of the warranty period. For products with a warranty period over 1 year, the customer is responsible for the inbound shipping costs as well as the outbound shipping costs after the first year. Free replacement products cannot be sent until an assessment of the supposed defective product is made. At the discretion of BG EXPO GROUP, LLC, if the received product is deemed not to be a manufacturing defect, the customer will be notified and the product may be repaired and/or replaced at the customer’s cost. Shipping charges will be the customer’s responsibility for any items needing expedited shipping. Issues that are not covered under the warranties include but are not limited to:
• Standard wear and tear usage
• Mistreatment of product
• Unauthorized alteration
• Natural disasters
• Failure to follow product instruction sheets and labeling
• Incorrect use
• Damages occurred while in transit
ALL GRAPHIC SALES ARE FINAL
ALL GRAPHIC SALES ARE FINAL REGARDLESS OF HARDWARE ISSUES
REPLACEMENTS & REPAIRS
Upon the acceptance of delivery, you agree that the package(s) have arrived without any visible shipping damage. If shipping damage is noted, sign for the delivery as damaged and contact BG EXPO GROUP, LLC immediately. Failure to sign for the package(s) as damaged, refusal of the package, or neglecting to note after 3 business days any damage that may have occurred during the shipping process will be treated as a warranty claim and are subject to the terms and conditions of our warranty. The option to issue a return label/call tag is at the discretion of BG EXPO GROUP, LLC for any warranty or claim situation and any product outside of 72 hours will not have the option for a return label/call tag.
Any errors occurred during the shipping/freight process that shipped under the BG EXPO GROUP, LLC prepaid freight service will be guaranteed and covered should the shipper lose, damage or delay a product outside their guaranteed delivery time. BG EXPO GROUP, LLC will process the claim information and replace the affected product. For orders shipped using a customer’s shipper number or a third party shipper number, the customer will be responsible for replacing the affected product at cost and following through with the claim through the shipping/freight company. BG EXPO GROUP, LLC will begin the claim process and provide the customer with the claim information. Any further claim correspondence will be between the customer and the shipping/freight company.
BG EXPO GROUP, LLC reserves the right to request documentation in the forms of photos, copies of packing slips and the like to ensure the issue is resolved promptly. “Standard questions” may also be asked in order to provide accurate and timely customer service. Failure to provide the necessary information requested by an BG EXPO GROUP, LLC Representative may delay the claim process. An RMA/Case number may be issued depending on the warranty/claim. This number must be used in regards to all correspondence with the issue and adhered to any packaging sent to BG EXPO GROUP, LLC for assessment. Failure to adhere RMA/Case information to a package will delay the claim/warranty process.
Should you need to return a product due to order cancellation or any reason other than a warranty matter, BG EXPO GROUP, LLC reserves the right to carry out a full inspection of the product before accepting the return. All returns of this nature must be noted to a BG EXPO GROUP, LLC Representative 72 hours after receipt of the product and are susceptible to a 25% restocking fee/charge.
BG EXPO GROUP, LLC will not accept the return of a used or custom made product or graphic. Product should be returned in the manner in which it was received. Order cancellations must be confirmed and approved by an BG EXPO GROUP, LLC Representative. The cancellation of a production order for which BG EXPO GROUP, LLC has produced or ordered raw materials may result in BG EXPO GROUP, LLC fully charging for materials and labor, or imposing a minimum cancellation fee of up to 50% of the purchase/sale price.
BG EXPO GROUP, LLC reserves the right to change prices or product designs as well as discontinue a product at any time without further notice.
If a product is noted as defective that is a discontinued product; an exchange to an equivalent product will be offered or an upgrade to a premium product (at the discretion of BG EXPO GROUP, LLC) will be available with the customer responsible for the difference in cost.
ALL OUR SERVICES ARE PREPAID. Purchase orders will begin processing once the official purchase order is received (via fax, email, or mail) and verified and official payment form is received and processed.
Due to the expedited nature of our product once your order is placed and payment verified it enters the production cycle. For this reason orders can not be changed once they are placed. Please verify all information before you submit your order.
We are not liable for the package once it leaves our warehouse. You must save your original packaging material when making a claim with any carrier. Any refused shipments will still be billed the full amount of the original order, including shipping charges, due to the customized nature of our product.
BG Expo Group, LLC liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. BG Expo Group, LLC warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. BG Expo Group, LLC makes no other warranty and no actions or words of BG Expo Group, LLC or its officers, employees or agents shall constitute a warranty.
5% COUPON OFFER
5% Discount Coupon for Sharing on Social Media Policies
The 5% discount coupon applies only for on-line purchases. It cannot be applied for phone orders. And it cannot be combined with other discounts. Not for sale items either.
BG EXPO GROUP, LLC guarantees the quality and functionality of its products when used in the correct manner as illustrated on each product’s instruction sheet.
Failure to comply with Warranty Terms and Conditions may result in additional charges and fees, determined at the discretion of BG EXPO GROUP, LLC. In cases of warranty disputes, BG EXPO GROUP, LLC reserves the right of the final Judgment and/or decision on the nature and cause of damage and the fair and applicable warranty response and/or solution.